Ways to Contact Us * Refund Policy * Privacy Rights
Our Mailing Address:
P O Box 2293, Gresham, OR
97030
Our Email Contact:
E-mail Us
Request Support Ticket
In the event the above two links fail to function for you, you may contact us at:
using your own email service provider including a subject line describing the nature of the contact. We recommend you only use the email address as a last resort since most of the email sent to this account gets dumped as spam-mail. Emails with subject lines of "Hi" or "Help" or "Look at this" are deleted without being opened.
Problem with an Order?
If something is wrong with an order that is being fulfilled by Lunar
Living Astrology, we certainly want to help you. Please read the
information below on how to proceed.
Do you need to cancel or change an order
that has not yet entered the delivery process? Contact us using our
e-mailer service ( click here or Request a Support Ticket ) to advise us of the
problem, concern or correction. Remember to use the same email address
that you used when you ordered the item.
Did you receive a damaged or defective item?
If the item has a damaged or the order was incomplete, contact us at
the e-mail address that the product was delivered from. In the
alternative, use our contact e-mail address ( click here or Request a Support Ticket ) to advise us of the
problem. We keep track of your order based on your email address used
when you ordered. Please include that information in the contact
information.
Did you receive the wrong item or an item
you didn't order? Please return the item to the address the item
was sent from. Let us know why the item is being returned to us and
whether you would like the item replaced with the correct item or
reimbursement.
Are you missing an item? Check the
original order information that was included with your payment to
insure that you were charged for the item that was not received. Use
the email contact ( click here or Request a Support Ticket ) to advise us of the
missing item.
Wondering where your order is? If you
have not yet received your order at all and think that you should have
by now, please contact us using the email contact ( click here or Request a Support Ticket ). Remember that our
products require a minimum of 24 hours to process. If you have not
heard from us within 48 hours after your order, there is likely a
problem with the payment process. You may withdraw your credit card
payment if you have not been contacted with an order confirmation from
Lunar Living within 48 hours after your payment through your PayPal
account.
Not satisfied with the product you received?
If you are not happy with any of the items you have received from Lunar
Living, please contact us immediately with your concerns. We want to
know about it. ( click here or Request a Support Ticket ) We have a 10-day 100%
refund policy on all our computerized charts and reports that you are
not satisfied with. We have a 10-day 50% refund policy on individual
reports that we have personally crafted for you.
Any other questions or concerns about your
order? Contact us ( click here or Request a Support Ticket )
At Lunar Living Astrology, your privacy is extremely
important to us. It is not our policy to collect personal
information about you when you visit our website unless you opt to
provide such information to us.
When you visit any website, the web server automatically
recognizes certain kinds of basic information from all visitors. Our
web server operates in this same manner. This data does not result in
the identification of your personal email address or any other personal
information about who you are, such as your street information, phone
number, etc. Specifically, our web server automatically records only
the most general data on all users who browse the content of our site.
The data collection includes:
This non-distinguishing data is accumulated for all
visitors and analyzed only to help us improve our site's organization,
performance, and usefulness for you, as the visitor. The data is only
examined on a collective level, not at the individual level. We do not
sell, distribute, or rent any of this information to any third parties
under any circumstances.
If you choose to share personal information -- by sending
us a message or filling out an electronic form with personal
information -- we will use the information only for the purposes for
which you have authorized us to use. Some of the information may be
saved for a designated period of time to comply with the state and U.S.
Federal archiving policies, but we do not and will not disclose the
information to third parties or other government agencies, unless
required or authorized to do so by state or federal law.
If you have other questions about our privacy policies,
or have ideas about improving our policies, please feel free to e-mail
us. Contact the WebMaster! or Request a Support Ticket
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